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After you have placed an order through our webshop, all items are collected, packed and prepared for shipment. Depending on the size of the order, we send orders with different carriers.
Parcels
We send parcels within the Netherlands with PostNL. Nadat de chauffeur het pakket in ons magazijn heeft opgehaald, ontvang je per e-mail een bevestiging met, indien mogelijk, een track en trace nummer van PostNL. With this number you can track your own parcel on PostNL Track & Trace.
Packages to other countries, for example Belgium or Germany, are sent by DPD.
Pallets
Pallet shipments are sent by truck with our own transporters. Unfortunately no track and trace information is available for these shipments. If you would still like to receive a time indication for the delivery, please contact our office staff.
All our products are sent as a pallet or as a parcel, depending on their size. Usually, accessories and small wall cabinets are sent as a parcel. Large wall cabinets and server cabinets are sent on a pallet.
Shipping costs within the Netherlands
Parcel post: €6.95, excl. tax (€8.41 incl. tax)
Pallet shipment, first pallet: €44, excl. tax (€53.24 incl. tax)
Pallet shipment, each additional pallet: €39 excl. tax (€47.19 incl. tax)
Belgium & Germany
Parcels: €9.95 excl. tax (€12.04 incl. tax)
First pallet: €65 excl. tax (€78.65 incl. tax)
Pallet shipment, each additional pallet in the shipment: €60 excl. tax (€72.60 incl. tax)
Other countries
We ship orders to almost all countries. The shipping rates are on request. Please send your request to [email protected]. To calculate the shipping costs we require the following information:
- Article number(s)
- Number
- Delivery address (street, postcode, city, country)
We will calculate the shipping costs or request them from our carrier. As soon as we have an overview of the costs, we will inform you by e-mail or send you a noncommittal quotation.
Orders placed on working days before 16:00 will be shipped the same day. So usually you will have your order the very next day. If you order several items at once, we will do our best to have them all delivered to you at the same time. In that case, the delivery time for the entire order will be the same as for the item with the longest delivery time. If the delivery is delayed because of this, we will inform you by return.
Our carriers deliver orders on weekdays between 08:00 and 17:00. For package shipments you will receive a track and trace code. You can use this to track your own package on PostNL Track & Trace.
Unfortunately no track and trace information is available for pallet shipments. If you would like to receive a time indication for the delivery, please contact our office staff.
Yes, this is certainly possible. If we regularly send your orders directly to your customers, we can create your own packing slip with your company details and logo. Please send us your company logo as a .jpeg file and your other company details by e-mail to [email protected]. Upon receipt, we ensure that all your shipments from now on contain the personalised packing slip. The shipping packaging does not contain any of our company information and is finished with blank tape. Yes, you can! If you want to receive your order on a workday between 08:00 and 17:00 hours, you can enter this as a remark during your order. Our logistics department will take this into account and ship your order on time. It is also possible to receive your order before a certain time, for example before 10 am. However, this is an extra service from our carrier who will charge extra for this. The costs depend on the time of day and are to be borne by the customer. You can ask our office staff about the possibilities and costs. Unfortunately, this is not possible. All our orders are delivered on working days between 08:00 and 17:00. If you are not at your address during the day, you can indicate a different delivery address during the ordering process where someone will be present to receive the shipment. If there is someone present, but not all day, it is possible to have the order delivered with a time limit. This does involve extra costs for the customer. Would you like to request additional costs? Or would you like to discuss how we can ensure that your order is delivered to you? Then please contact our office staff. Is there nobody present to receive the parcel from PostNL? Then the parcel will be delivered to a PostNL point nearby or it will be returned to our warehouse. You will receive an e-mail or a "no-home note" informing you where your parcel is or where you can pick it up. Can't receive a pallet shipment? Then it goes back to our carrier's warehouse. We will then inform you of the failed delivery. Please note that a second delivery is subject to new costs which we will pass on to the customer. In doubt as to whether you will be present to receive your shipment? Please contact our office staff immediately so that we can discuss the possibilities together beforehand. Unfortunately we do not. For insurance reasons, our carriers only deliver to the doorstep. The pallet must be brought inside by yourself. Yes, the carrier asks for a signature for receipt in good order. It is important that the shipment is checked on the outside for any damage before you sign the delivery receipt. Is the shipping packaging damaged? Make a note of it on the delivery note.
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