Companies have no legal right of return. However, even with business orders it may happen that you want to return or file a complaint. That is why we have set up a returns process for our business customers. We always think along with you about the possibilities of accommodating you.   

Please note: We charge 20% of the product price for processing and restocking non-complaint related returns (server and patch cabinets, wall mount cabinets and relay racks). This amount will be deducted from the refundable amount.

You may return all unused products in their original packaging. If a product is damaged, not packed in the original packaging or shows signs of usage, DSIT may choose to only partially refund the returned product.

Excluded from return are:  

• Items that have been converted or adapted on your own initiative
• Custom made products
• Items not purchased through DSIT B.V.   

You need to inform us within 14 days after receipt of the items about your return using the online form or select the option Apply for RMA in your account. You can easily indicate online what you want to return. 

RMA stands for Return with Authorisation. This is a step in our returns process in which we give approval for the return depending on the reason for the return. We approve an application via an online form.  

You may unpack products to evaluate them. But you may not use them. Do you have doubts about the use of a product? Please contact our office staff. They will gladly inform you about the usage of our products. 

Did you order the wrong item? For a quick processing, please order the desired item and request a return for the item you want to return via the online RMA form.

Online RMA form

Please check your order immediately upon receipt. Is an item missing? Please check inside the server cabinet first. We often pack accessories inside the server cabinet. Is the item not included? Please contact our customer service.   

Possibly, the item is sent in a separate shipment, because it was not in stock at the time of dispatch. If we have made a packaging error, we will send the missing item to you as soon as possible.  

The costs for returns are for your own account. In addition we charge 20% of the product price for processing and restocking non-complaint related returns (server and patch cabinets, wall mount cabinets and relay racks). This amount will be deducted from the refundable amount.

The estimated return costs within The Netherlands are (excl. restocking fee): 

Parcel shipment per parcel (incl. VAT) 
up to 10 kg    € 6,95 
10-30 kg    € 13,25 
 
Pallet shipment per pallet (incl. VAT) 
€ 70,00 

Return costs for other countries can be requested at our office staff.
 
Please note: The above prices are an estimate of the return costs for parcels and pallets. DSIT is not responsible for deviating and possibly higher shipping prices. 

Fill in the online RMA form within 14 days of receiving your order. Indicate in this form what you want to return.   

If possible, put the items back in their original packaging and return them in the shipping box. We advise you to send the return by registered post and to keep the proof of posting until we have processed your return.   

Take the return consignment to a parcel point in your area.  

We process the return as quickly as possible with a maximum processing time of two weeks. When the return arrives at our warehouse, we check the items for any defects or damages.  

After checking the returned items, we will refund the order amount as quickly as possible via the selected payment method. Within 14 days, the purchase amount is refunded to your account.   

If products are returned used, damaged or not in the original packaging, we may refund a lower amount.  

You can check the status of your return in your user account. Log in, go to 'My account' and click on 'Returns' in the overview on the left side.   

You are responsible for the return shipment. If the package unexpectedly got missing, you need to initiate a postal investigation with the carrier.  

At the time of delivery, you need to check the shipment for any transport damage. Do you discover transport or product damage? Make a note on de the delivery note with the driver. Take photos of the damage and unpack the shipment. Is not only the packaging damaged but also the product? Report this to us immediately.   

Fill in the online RMA form and attach the photos of the damage. We will process the damage report as quickly as possible and offer an appropriate solution. This may be in the form of an alternative product, compensation or a refund. Do you prefer one of our solutions? Please indicate this in on the RMA form.  

Is it not possible for you to upload photos in the RMA form? Please e-mail the photos to [email protected] and mention the order number and the description of the damage.   

Before you report it to us, we would like to ask you to take a good look at the product specifications on the site. Does it turn out that the product does not correspond to the product description or is defective? Then please inform us as soon as possible, so that we can search for a solution. Submit your complaint using the online RMA form.    

Online RMA form

You will receive a reply from us within 5 working days of submitting your complaint. If your complaint is justified, we will most likely offer you an alternative product, compensation or a full refund.    

We want you to be satisfied with our service and communication. Do you have an idea how we can improve this? Please send us an e-mail at [email protected].