Have you placed an order in our webshop? Then, as a private customer, you have the right to return unused and originally packed items without giving any reason. After receiving your order, you have 14 days to return part or all of your order. Registering a return needs to be done via the online form in our webshop.   

You may return all unused products in their original packaging. If a product is damaged, not packed in the original packaging or shows signs of usage, DSIT may choose to only partially refund the returned product.   

• Items that have been converted or adapted on your own initiative 
• Custom made products 
• Items not purchased through DSIT B.V.   

You need to inform us within 14 days after receipt of the items about your return using the online form or select the option Apply for RMA in your account. You can easily indicate online what you want to return. 

RMA stands for Return with Authorisation. This is a step in our returns process in which we give approval for the return depending on the reason for the return. We approve an application via an online form.  

Products may be checked out but must not be used. Do you have doubts about the use of a product? Ask our customer service. We can be reached by telephone on working days between 08:00 and 17:00 on +44 (0)20 35 14 26 36.     

Did you order the wrong item? For a quick processing, please order the desired item and request a return for the item you want to return via the online RMA form.

Please check your order immediately upon receipt. Is an item missing? Please check inside the server cabinet first. We often pack accessories inside the server cabinet. Is the item not included? Please contact our customer service.   

Possibly, the item is sent in a separate shipment, because it was not in stock at the time of dispatch. If we have made a packaging error, we will send the missing item to you as soon as possible.  

The costs for returns are for your own account. Are you returning the entire order? Then we will deduct any shipping costs you have already paid.  

Estimated costs for returning items 

The estimated return costs within The Netherlands are: 

Parcel shipment per parcel (incl. VAT) 
up to 10 kg    € 6,95 
10-30 kg    € 13,25 

 
Pallet shipment per pallet (incl. VAT) 
€ 70,00 

 
Please note: The above prices are an estimate of the return costs for parcels and pallets. DS Internet Trading is not responsible for deviating and possibly higher shipping prices. 

Fill in the online RMA form within 14 days of receiving your order. Indicate in this form what you want to return.   

If possible, put the items back in their original packaging and return them in the shipping box. We advise you to send the return by registered post and to keep the proof of posting until we have processed your return.   

Take the return consignment to a parcel point in your area.  

We process the return as quickly as possible with a maximum processing time of two weeks. When the return arrives at our warehouse, we check the items for any defects or damages.  

After checking the returned items, we will refund the order amount as quickly as possible via the selected payment method. Within 14 days, the purchase amount is refunded to your account.   

If products are returned used, damaged or not in the original packaging, we may refund a lower amount.  

You can check the status of your return in your user account. Log in, go to 'My account' and click on 'Returns' in the overview on the left side.   

You are responsible for the return shipment. If the package unexpectedly got missing, you need to initiate a postal investigation with the carrier.  

At the time of delivery, you need to check the shipment for any transport damage. Do you discover transport or product damage? Make a note on de the delivery note with the driver. Take photos of the damage and unpack the shipment. Is not only the packaging damaged but also the product? Report this to us immediately.   

Fill in the online RMA form and attach the photos of the damage. We will process the damage report as quickly as possible and offer an appropriate solution. This may be in the form of an alternative product, compensation or a refund. Do you prefer one of our solutions? Please indicate this in on the RMA form.  

Is it not possible for you to upload photos in the RMA form? Please e-mail the photos to [email protected] and mention the order number and the description of the damage.   

You can be assured that our products will continue to work as expected under normal use. Our entire range also complies with customary requirements, standards and certifications. If a defect occurs or a product does not meet expectations, we do our best to solve it. As soon as we receive notification from you, we will immediately look for a solution.   

Before you report it to us, we would like to ask you to take a good look at the product specifications on the site. Does it turn out that the product does not correspond to the product description or is defective? Then please inform us as soon as possible, so that we can search for a solution. Submit your complaint using the online RMA form.    

You will receive a reply from us within 5 working days of submitting your complaint. If your complaint is justified, we will most likely offer you an alternative product, compensation or a full refund.    

We want you to be satisfied with our service and communication. Do you have an idea how we can improve this? Please send us an e-mail at [email protected].