Frequently asked questions 
Ordering and payment 
Shipping and delivery 
Returns and complaints 
Certificates and warranty 
Knowledge centre 
About us
You can easily place an online order at Serverrack24.com.
- Click on 'Add to cart' for the desired item.
- Click on 'Proceed to Checkout' when you have placed all items in your shopping cart. Or click on 'Continue shopping' if you want to order more items.
- Insert your details or log in with your user account.
- Check all entries such as billing address, delivery address, payment method and the contents of your shopping cart.
- If everything is correct, click on 'Place order'.
- You will now proceed in a secure payment environment for the selected payment method.
- With fulfilling the payment your order is definite.
You will then receive an order confirmation by e-mail.
In case you did not receive a confirmation email, please check your SPAM folder. If there is no confirmation either, please contact our customer service.
Unfortunately, this is not possible, as errors can quickly occur.
Cannot place your order online? Please contact our customer service so we can assist you with your online order.
No, this is not mandatory.
However, if you order from us frequently, a user account is handy as your details, such as name, billing and delivery address, are saved in your user account. A user account also allows you to track the status of your order(s).
You can easily create a user account online.
In the first step of your registration, you enter your name, e-mail address and a password of your choice. When you log in again afterwards, you can add any company details and addresses.
No, we do not have physical shops. We sell our products exclusively through our webshops.
However, it is possible to pick up orders by appointment from our warehouse in Almelo, in the Netherlands, near the German border. Our warehouse is open on weekdays from 08:30 to 17:00. If you want to pick up your order, please contact our customer service. The pick-up address is:
DSIT B.V.
Schuilenburglaan 5a
7604 BJ Almelo
Please note that server racks must be transported upright standing to avoid damage!
You just placed an order online. And then you notice that you have forgotten an accessory or a UTP cable.
Whether we can change your order depends on how far we have processed it. If an order has not yet been processed and handed over to the carrier, we usually can add an item. Please contact us immediately if you notice that you have forgotten something.
If we add an extra product to your order, you will see an open amount on the final invoice. This amount needs to be paid within 14 days of receiving the invoice. The account number can be found on the invoice.
You have just placed an order online and received the order confirmation. You notice that you have ordered the wrong item.
Whether we can change your order depends on how far we have processed it. If an order has not yet been processed and handed over to the carrier, we usually can make changes to the order. Please contact us immediately if you notice that you have ordered a wrong product.
If we change your order, it may affect the total amount of your order. You either need to pay extra, or you paid too much and will get a refund.
If you need to pay extra, you will see an open amount on the final invoice. This amount needs to be paid to us within 14 days of receiving the invoice. The account number can be found on the invoice.
If we supply you with a cheaper product than what you originally ordered, you will see a credit amount on your final invoice. We will refund this amount to you as soon as possible. The refund will take place via the chosen payment method.
Yes, of course! When you place an online order, you can enter a different delivery address.
Did you accidentally enter the wrong delivery address when placing your order? No need to panic! In this case, please contact our customer service directly.
If the order has not yet been picked up by the carrier, we usually can stop the shipment and change the address.
In case the carrier already picked up your order, we will do our best to have it delivered to the correct address. If we cannot reroute the shipment, we ask the carrier to return the shipment to our storage. For rerouting or reshipping an order there are often additional costs. These costs need to be paid by the customer.
For all payment methods, except a bank transfer, we usually receive the payment within a few minutes. Once we have received your payment, your order will be automatically processed in our system. With bank transfers, it usually takes longer for the payment to reach us. This can take anywhere from a few hours up to a working day. We do not ship orders until we have received the payment. Are you in a hurry and need the products quickly? In this case we recommend that you choose a payment method other than bank transfer. If nothing has changed in your order, the amount on the final invoice corresponds to your order confirmation. If the order is subsequently changed and a product or service is added, the total amount might be affected, and additional costs incur. These costs will be at your expense and need to be paid within 14 days of receipt of the invoice. The account number can be found on the invoice. If we adjust your order and the products supplied are cheaper than your original order, you will receive a credit note on your final invoice. We will refund this amount to you as soon as possible. The refund will take place via your chosen payment method. We will send you all correspondence and documents by email. You may find the invoice or order confirmation in your inbox, trash or SPAM filter. You still can't find the e-mail? Please contact our customer service so we can resend you the required documents. Unfortunately, this is not possible. You have received two final invoices because you have received your order in two partial deliveries. When we send a (partial) delivery, a final invoice is automatically created with all the items sent. An invoice is an official document with its own invoice number linked to a delivery. Therefore, we cannot delete or merge documents. As both invoices have the same order number, you can link them together in your accounting system. Yes! To change the invoice address please contact our customer service. After we have changed the billing address, you will receive the corrected order confirmation or invoice by e-mail.
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